Sample of MSc paper - Change Management

Executive Summary

Hong Kong is undoubtedly an international financial center where numerous Multinational Corporates set up their regional headquarters. There are also locally established listed companies of various industries. Apparently the competition among the corporates has been increasingly fierce, corporate leaders are proactively looking for the change by infusing innovation, streamlining operations and reducing costs. Generally there are many factors leading for the change. There are many different strategic change models that could be adopted as well (see section 1.1). In this paper, three strategic models are introduced, out of which one is selected to be the most relevant to be adopted (see section 1.2). The strategic intervention techniques would be incorporated to the model to assess how it values the organization (see section 1.3). Having elaborated the change models, the organizational motivation for the change is explored. With reference to the report from PricewaterhouseCoopers LLP, a market leading auditing firm, some areas in manufacturing industry needing change was pointed out (see section 2.1). Fuji Xerox, the market leading multifunctional printer manufacturer, has been selected as an example. There are various factors which drives the change (see section 2.2), and the resources implications in those areas would be assessed (see section 2.3). Then, the systematic way to deploy the model of change is created (see section 3.1). As change involves participation of stakeholders, a 5-step Stakeholder Circle is developed for change management strategy (see section 3.2). Each step of the circle would be described and evaluated (see section 3.3). There would be context to create a strategy to overcome the “resistance to change” arising from stakeholders (see section 3.4). Moving forward, implementation plan is developed to implement the change. Work Breakdown Structure (WBS) approach would be adopted to build the list of action items associated with each task required for implementation (see section 4.1). Business Process Re-engineering (BPR) approach which includes 7 major steps serves as an industry standard to implement the change (see section 4.2). Finally, post-implementation monitoring measures would be used to quantify the result after change (see section 4.3).

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